Order processing time: 1 to 3 business days (Monday to Friday)
Estimated shipping time: Standard delivery typically takes 3-4 business days (Monday–Friday) after processing.
Total delivery time: 4 to 7 business days (Monday–Friday)
FAQ
Frequently Asked Questions
Click a question to see the answer below.
What are your delivery times? ▶
Do you ship internationally? ▶
No. We currently ship within the United Kingdom only.
What is your return policy? ▶
You may return items within 30 days of delivery if unused and in original condition. See our Refund & Return Policy.
How long do refunds take? ▶
Refunds are issued to your original payment method within 10 business days after the item is inspected and approved. Timing may vary depending on your bank or payment provider.
Can I cancel my order? ▶
Orders may be cancelled within 12 hours if they have not been processed or shipped. Contact us at info@cadreal.com with your order number.
Are your lamps safe to use? ▶
Yes. Our lamps are made from durable materials and are designed for safe indoor use. Please follow the care instructions provided with your lamp.
How are the lamps powered? ▶
Most of our lamps are USB-powered or plug-in type. Please check the product description for specific power details.
What payment methods do you accept? ▶
We accept major credit cards, and other secure payment methods. All transactions are protected with encrypted checkout.
Is checkout secure? ▶
Yes. We use SSL encryption and secure payment gateways to ensure your personal and payment details are protected.
How do I track my order? ▶
You will receive a tracking email once your order has shipped. You can also use our Order Tracking to check the status of your shipment.
How can I contact customer support? ▶
You can reach us by email at info@cadreal.com or by phone at +447520604990
We respond to your request within 48 hours.