- Order handling time: 1–2 business days
- Shipping time (UK): 6–8 business days
- Estimated overall delivery time: 7–10 business days
For full details, please visit our Shipping Policy
FAQ
Frequently Asked Questions
Welcome to the Cadreal FAQ section. We’ve compiled answers to the most common questions to make your shopping experience smooth, secure, and worry-free.
If you need further assistance, our support team is always here to help.
1. How long does delivery take?
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2. Do you provide free shipping?
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Yes. We offer free shipping within the United Kingdom.
Learn more in our Shipping Policy.
3. Where is your business located? ▶
Cadreal is operated by CHUCHUNGLEE LIMITED, registered in Hong Kong under Business Registration Number 76725989.
Registered Address:
FLAT B, 10/F FU MING COURT, 6 HONG PING ST, CHAI WAN, HONG KONG
We currently ship only within the United Kingdom.
4. What if my order arrives damaged or defective?
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If you receive a damaged, defective, or incorrect item, we will replace it free of charge.
Please notify us within 30 days and follow the instructions in our Return & Refund Policy.
5. Can I cancel my order?
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Yes. Cancellations are accepted within 24 hours of placing your order.
Contact our support team as soon as possible.
6. What is your return policy?
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We offer a simple and customer-friendly return process.
See our full policy here: Return & Refund Policy.
7. When will I receive my refund?
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Refunds are processed within 5–7 business days after your returned item is received and inspected.
Time may vary depending on your payment provider.
More details: Refund Policy section.
8. Do your products come with a warranty?
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Yes. All purchases include a 30-day limited warranty covering manufacturing defects.
See our Return Policy for details.
9. How can I contact customer support?
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You can reach us through our Contact Us page
or email us directly at info@cadreal.com
10. Do you ship internationally?
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Currently, we ship only within the United Kingdom.
11. Do you have a physical store?
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No. We operate exclusively online, allowing us to offer competitive prices and a wide selection of products.
12. Can I place bulk orders?
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Yes. Bulk orders are welcome.
Please contact us at info@cadreal.com for details and special pricing.
13. How do I exchange a product?
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Exchanges (such as for size or color) can be requested by following the steps in our
Return & Refund Policy
14. How can I track my order?
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You can track your shipment any time by visiting our
Track Your Order page.
Contact Information
Store Name: CADREAL
Website: https://cadreal.com
Company Name: CHUCHUNGLEE LIMITED
Business Registration Number: 76725989
Registered Address: FLAT B, 10/F FU MING COURT, 6 HONG PING ST, CHAI WAN, HONG KONG
Email: info@cadreal.com
UK Phone / WhatsApp: +44 7520 604990
HK Phone / WhatsApp: +852 9881 2016
Customer Service Hours:
Monday – Friday: 8:00 AM – 6:00 PM (UK time)
Saturday – Sunday: 10:00 AM – 5:00 PM (UK time)
Response Time: We aim to respond to all enquiries within 48 hours on business days.