Payment Policy

This Payment Policy explains the payment methods accepted on cadreal.com, how payments are processed, and the terms that apply when making a purchase.

1. Accepted Payment Methods

We accept the following secure payment options:

  • Major credit and debit cards, including Visa, Mastercard, and American Express
  • PayPal
  • Digital wallets were available
  • Any other payment methods are clearly displayed at checkout

All payments must be successfully authorised before an order is processed.

2. Payment Processing

  • Payments are processed securely through trusted third-party payment gateways.
  • CADREAL does not store full payment details, such as card numbers or security codes.
  • Charges may appear on your statement as CHUCHUNGLEE LIMITED or as one of our authorised payment partners.
  • If a transaction is declined, flagged as high-risk, or reversed, the related order may be delayed or cancelled.

3. Currency

All transactions on our website are processed in GBP (£) unless otherwise stated at checkout.

4. Order Verification

To help prevent fraud and ensure customer security, we may request additional verification, including:

  • Confirmation of billing details
  • Identity verification for high-value orders
  • Proof of address

If verification is not completed within a reasonable timeframe, the order may be cancelled.

5. Billing Information Accuracy

You agree to provide accurate, current, and complete billing information at the time of purchase.

Incorrect or mismatched billing details may result in:

  • Order delays
  • Failed payment authorisation
  • Automatic order cancellation

6. Refunds for Payments

  • Approved refunds are issued only to the original payment method used at checkout.
  • Refund processing times vary depending on:
    • Your bank or card issuer
    • The payment method used
    • Payment gateway processing policies

For full details on refund eligibility, please refer to our Refund & Return Policy.

7. Failed or Declined Transactions

If your payment fails or is declined, please:

  • Verify your billing and payment details
  • Contact your bank or card provider
  • Try an alternative payment method

We are not responsible for delays caused by failed or declined transactions.

8. Security & Fraud Prevention

  • All payments are encrypted and processed through secure, PCI-compliant systems.
  • We reserve the right to block, suspend, or cancel suspicious transactions to protect our customers and business.

9. Changes to This Policy

We may update this Payment Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

Contact Information

  • Company Name: CHUCHUNGLEE LIMITED
  • Business Registration Number: 76725989
  • Registered Address: FLAT B, 10/F FU MING COURT 6 HONG PING ST CHAI WAN HONG KONG
  • Email: info@cadreal.com
  • UK Phone: +44 7520 604990
  • HK Phone: +852 9881 2016

Customer Service Hours:

  • Monday – Friday: 8:00 AM – 6:00 PM
  • Saturday – Sunday: 10:00 AM – 5:00 PM

🕒 Response Time: We strive to respond to all inquiries within 48 hours.