Privacy policy

This Privacy Policy explains how CADREAL (“we,” “our,” or “us”) collects, uses, and protects your personal information when you visit https://cadreal.com (the “Site”) or interact with our services.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. Any changes will be posted on this page with an updated “Last Updated” date.

Information We Collect

1. Information You Provide Directly

We may collect personal information that you provide to us, including:

  • Contact details (name, email address, phone number, billing and shipping address)
  • Order information (purchase details, payment confirmation)
  • Account information (username, password, and security credentials)
  • Communications with our customer support team

2. Information Collected Automatically

When you visit our Site, we may automatically collect certain information using cookies and similar technologies, such as:

  • Device type and browser information
  • IP address
  • Usage data and analytics related to site interactions

3. Information from Third Parties

We may receive information from third-party service providers, vendors, or platforms that assist us in operating, improving, or marketing our services.

How We Use Your Information

We use personal information for the following purposes:

  • To process, fulfil, and deliver orders
  • To communicate about your account, orders, or policy updates
  • To provide customer support and respond to enquiries
  • To send marketing and promotional communications where legally permitted
  • To detect and prevent fraud and enhance security
  • To comply with legal and regulatory obligations

Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve and personalise your browsing experience
  • Analyse website performance and usage
  • Deliver relevant content and communications

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain site features or functionality.

Sharing of Information

We may share personal information with:

  • Service providers and vendors who perform services on our behalf
  • Business and marketing partners
  • Affiliates within our corporate group
  • Government or regulatory authorities when required by law

We do not sell or share sensitive personal information without your consent.

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the content, security, or privacy practices of those websites. We encourage you to review their privacy policies before providing personal information.

Children’s Privacy

Our services are not intended for children, and we do not knowingly collect personal information from minors. If you believe that a child has provided personal data to us, please contact us so we can take appropriate action.

Security & Data Retention

We implement reasonable technical and organisational measures to protect personal information. However, no system is completely secure.

We retain personal data only for as long as necessary to fulfil business, legal, or contractual obligations.

Your Rights

Depending on your location and applicable data protection laws, you may have the right to:

  • Access, correct, or delete your personal information
  • Request data portability
  • Restrict or object to certain processing activities
  • Withdraw consent where processing is based on consent
  • Lodge a complaint with a data protection authority

To exercise these rights, please contact us at info@cadreal.com.  We may require verification of your identity before processing your request.

International Users

Your personal information may be transferred to and processed in countries outside your country of residence. Where this occurs, we take steps to ensure appropriate safeguards are in place in accordance with applicable data protection laws.

Contact Information

  • Company Name: CHUCHUNGLEE LIMITED
  • Business Registration Number: 76725989
  • Registered Address: FLAT B, 10/F FU MING COURT 6 HONG PING ST CHAI WAN HONG KONG
  • Email: info@cadreal.com
  • UK Phone: +44 7520 604990
  • HK Phone: +852 9881 2016

Customer Service Hours:

  • Monday – Friday: 8:00 AM – 6:00 PM
  • Saturday – Sunday: 10:00 AM – 5:00 PM

🕒 Response Time: We strive to respond to all inquiries within 48 hours.